Chicco Smart Support Backpack, Red

Great Product
This backup is wonderful. It fits me 5' 10" and it fits grandpa 6' 5". The stand makes getting the baby on and off easy. Baby could not be more comfortable riding in this.

works well
Pros:
-pack is sturdy
-not too heavy
-easy to get on and off alone since it has a movable kickstand

Cons:
-it fits my husband well, but isn't as comfortable for me (5'2'', slender build). it would be nice if the top strap was a bit lower so it doesn't squish me up top.
-it throws my balance off a bit, but doesn't seem to be a problem for my husband
-if your kid is on the chunky side you will have trouble buckling them in. our 1.5 year old is slender, but with his coat on it is difficult to buckle him in, the space is tight and you have to reach down pretty far to buckle. though, I will say, it being narrow is also a good thing when moving around in crowds

All and all, we are satisfied with the product and would recommend it to others.

Pretty good product, unless you need customer service from Chicco
We bought this product to go hiking until we found that it did not come with the rain cover accessory. When I wrote Chicco this is the response that I received:

Dear Chicco Customer,

Thank you for your inquiry. Unfortunately, we are out of stock of the rain covers for the Smart Support Backpack. We apologize that we are unable to assist you at this time.

Regards,
Chicco USA Customer Service

Buy this item at your own risk, and definitely don't buy it if you are expecting rain - apparently they are out of rain covers!

Good Backpack, but...
When we first got this, I was really worried about the visor being so tall. Well, it's tall, but it does fold down. You have to unclip it and push it back. Also, the front bumper does fold down. There are two buttons under the fabric. Then you pull the bumper forward (it isn't easy the first time) and push it down. You may want a second person to help you. I found this out from contacting Chicco, because the information was not in the manual. This is important if you need to store the backpack in the overhead area on an airplane. Also, the top clip cuts across my chest is a strange place. I am short, so that maybe the issue. I'm going to see if my tailor can move it up a little bit. This may seem like a lot of exceptions, but it is a good piece of equipment to have. It was a great option to have on our vacation to Chicago and surrounding areas. Sometimes a stroller was good, but other times a backpack was the way to go.

Very Good, but has some limits
We had originally purchased an Evenflo toddler backpack and it ripped apart. We use it at least a couple times a week. We can put the baby in it and mow the lawn, grocery shop, whatever. The Evenflo had a handle on the back to use to lift the baby up which was awesome and I wish this had one. We had to take the over the shoulder straps out of the pillow/cushion otherwise it would not fit around our baby--he's 21mos and in the bottom 25% for size, so the pillow is a great idea, but doesn't work for a toddler. Also, the straps do not fit myself (5ft tall) or my husband (6'2"). On me, the waist strap sits around my thighs and on my husband, the chest trap would strangle him if he did it up. But, if you're in between our sizes, it would probably fit great. Overall we really like it and have decided NOT to send it back. Our baby loves to look over our shoulders and see everything around him. It is holding up well with use and we have now had it for at few months. I do recommend this because overall it is a great value for the price. Just be aware of its limitations.